At Hespora Lifestyle, we understand that shopping for jewelry online comes with its own set of considerations. Our returns and cancellations policy is designed to ensure that your experience with us is smooth, transparent, and satisfactory.

1. Return Eligibility Criteria

Unopened Products: You may return any unopened product within 30 days of delivery. The item must be in its original packaging and condition. Return window open for 7 days.

.2. Process for Returns: Initiating a Return: To initiate a return, please contact our customer service team within the stipulated timeframe. Provide your order details and reason for the return.

Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed.

Packaging and Shipping: Ensure that the item is securely packaged for return shipping. We recommend using a trackable shipping service to ensure the safe return of the product.

3.Cancellations: Cancellation Window: You can cancel your order within 24 hours of placing it, provided it has not been shipped. Contact our customer service team immediately for assistance with cancellations.

4. Video Evidence Requirement

Submitting Video Evidence: Please upload the video to our secure platform or email it to our customer service team. This step is crucial in validating your claim and expediting the return.

5. Customer Support

Dedicated Customer Service Team: Our knowledgeable and friendly customer service team is available to assist you throughout the returns and cancellations process. Feel free to reach out to us with any questions or concerns you may have.

Feedback and Improvement: We value your feedback on our returns and cancellations policy. Your insights help us continually improve our services and ensure a seamless shopping experience for all our customers.

6. Terms and Conditions

Terms of Service: Please review our complete terms and conditions related to returns, cancellations, and other policies on our website (www.hespora.com). By placing an order with us, you agree to abide by these terms.