At Hespora Lifestyle, we are committed to providing a seamless and enjoyable shopping experience for our customers. Our refund policy is designed to be fair, transparent, and in compliance with consumer rights regulations. Whether you’re returning an item due to change of mind, product dissatisfaction, or any other valid reason, we are here to assist you through the process.

1. Eligibility for Refunds

• Unopened Products: You may return any unopened product within 30 days of delivery for a full refund. The item must be in its original packaging and in new, unused condition..
• Manufacturing Defects: Returns are also accepted for items with manufacturing defects. Evidence of the defect, such as photographs or videos, must be provided. Refunds will be issued once the returned item is received and inspected.

2. Cancellation and Refund Process

• Cancellation Window: You can cancel your order within 24 hours of placing it, provided it has not been shipped. Contact our customer service team immediately for assistance with cancellations.
• Refund Processing Time: Refunds for cancelled orders or returned items will be processed within 7 days of receiving the returned product at our warehouse. Please note that the time taken for the refund to reflect in your account may vary depending on your payment method and financial institution.

3. Return Shipping Costs

• Return Shipping Responsibility: If you are returning an item due to change of mind or for reasons not related to damage or defect, you are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product.
• Shipping Costs Refund: Shipping costs incurred for returning a damaged or defective item will be reimbursed to you.

4. Video Evidence Requirement

• Submitting Video Evidence: Please upload the video to our secure platform or email it to our customer service team. This step is crucial in validating your claim and expediting the return.

5. Refund Method

• Original Payment Method: Refunds will be credited to the original payment method within 5-7 working days. If the original payment method is not available (e.g., expired credit card), we will issue the refund via store credit or an alternate method agreed upon with the customer.

6. Communication and Support

• Customer Support: Our dedicated customer service team is available to assist you throughout the refund process. Feel free to contact us with any questions or concerns you may have regarding your refund.
• Feedback and Improvement: We value your feedback on our refund policy and services. Your insights help us continually improve our processes and ensure a positive experience for all our customers.

7. Terms and Conditions

• Terms of Service: Please review our complete terms and conditions related to refunds, cancellations, and other policies on our website (www.hespora.com). By placing an order with us, you agree to abide by these terms.